Just One Ringgit

One of the things that annoy me when I’m ordering drinks at cinemas or cafes is the way cashiers try to sell me an upsize. The most common phrase they’ll say is: “It’s just one ringgit more!”

Think about that phrase for a second. If it’s just one ringgit more, why don’t you give me the upsize for free? One ringgit is no big deal right? Exactly.

The reason I ordered a small drink is because I don’t feel like drinking so much coffee/coke/whatever. If I wanted a large one, don’t you think I would have ordered it instead?

The way they say the phrase is like I’m passing up on a free upgrade when it’s not. I mean if they told me that I could have a free upsize and I rejected it, I would understand their behavior (I could just take the free upgrade to shut them up – I wouldn’t have to finish the whole drink anyway).

One ringgit isn’t a lot of money, but if I’m not in the mood for a large drink, I’m not going to spend that money. It’s that simple.

Here’s a tip: eliminate all sizes except large from the menu (not just hide them and still sell it to people who ask), and you’ll do everyone a favor – cashiers don’t have to waste time upselling and customers don’t have to waste time arguing they’re not interested. If large is too expensive for most people, you’re either pricing it wrong or people don’t want your drink enough to pay for it anyway.

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